Complaints Procedure

We aim to offer the highest level of customer service possible and for this reason we take complaints very seriously.

We would encourage customers to discuss concerns and complaints with our financial advisors so that we can offer a solution directly to you. If after discussing this with us you are still unhappy with the service, you can make a formal complaint by writing to us.

How to contact us:

iSmart Consumer Services Ltd,
Britannia House,
Rushmills,
Northants,
NN4 7Y

We will aim to resolve your complaint within 10 working days of receipt of your letter. If the complaint is not handled within 10 days then an update will be provided.
If you are not satisfied with our response then you can contact the Financial Ombudsman Service to review your complaint. They will review your complaint only if you have contacted us first.

How to contact the FOS:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Phone 0845 080 1800